Terms of use

Last updated: 13 October 2026

These terms apply when you use the Zippy Island app or website, run by Zippy Island ("Zippy Island", "we"). By creating an account or placing an order you agree to them. Please also read our privacy policy.

What Zippy Island does

Zippy Island is a platform that connects customers with independent restaurants in Port Blair and with independent delivery partners who deliver the food. Restaurants prepare the food and are responsible for its quality, hygiene, labelling and licences. Delivery partners carry the order from the restaurant to you.

Your account

• You must be 18 or older and give correct details. Keep your login codes and password private; you are responsible for activity on your account.
• Restaurant and delivery partners can use the app after we approve their application. We may refuse, suspend or close an account that breaks these terms or the law.

Orders and prices

• Before you order, the app shows the full bill: food, packing, delivery charge, platform fee, taxes and any rounding. The price you see when you place the order is the price you pay.
• Delivery is available only inside our delivery area in Port Blair. Delivery times shown are estimates.
• Menu items, prices and availability are set by the restaurant and may change. If an item becomes unavailable, the restaurant may reject the order and any online payment is refunded.
• Check the dish descriptions for ingredients and allergens, and ask the restaurant if you are unsure.

Payment

• You can pay online through Razorpay (UPI, cards, net banking) or in cash to the delivery partner. Online orders go to the restaurant only after the payment is confirmed.
• For cash on delivery, please pay the exact amount shown in the app.

Cancellations and refunds

• You can cancel an order in the app until the restaurant accepts it. After that, the food is being prepared; contact us and we will help where we can.
• If an order is cancelled by the restaurant, by us, or because the restaurant did not respond in time, any online payment is refunded in full to the original payment method. Refunds usually reach you within 5 to 7 working days, depending on your bank.
• If something is wrong with your order (missing, wrong or spilled items), contact us as soon as possible with your order number so we can look into it.

Fair use

• Treat restaurant staff and delivery partners with respect. Do not misuse the app, place fake orders, or try to get around our payments or fees.
• Ratings and reviews must be honest and about your own order. We may remove reviews that are abusive or misleading.
• Calls through the app are for the order in progress only.

Our responsibility

We work to keep the service running and accurate, but it is provided "as is" and may sometimes be unavailable. To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other Indian law.

Complaints

For any complaint, contact our grievance officer through our contact form. We will acknowledge it within 48 hours and resolve it within 30 days.

Law and disputes

These terms are governed by the laws of India. Disputes are subject to the courts at Port Blair, Andaman and Nicobar Islands.

Changes

We may update these terms. We will change the date above and, for important changes, tell you in the app. Continuing to use Zippy Island after that means you accept the updated terms.